Customer Thoughts and Feedback

At Little Tree Furniture, we are proud of what we do. We understand that all of our customers purchases are important and we will always strive to make your whole experience of being a customer with us as enjoyable as possible.

We have collected genuine customer feedback (which we are extremely grateful to our customers for sending to us!) about our furniture and their Little Tree experience to share with you. We hope that these customer comments, thoughts and remarks offer you added reassurance about shopping with us!

If you would like to share your experience with us please get in touch using our ‘contact us details’. We are always happy to hear from our customers!

 


 

Hi Aimee

Just wanted to let you know that everything arrived safely, picture attached!

This has made our skinny dining room so much better, we are chuffed to bits. And we love the little wooden house that came in the unit, it has taken pride of place on top of the sideboard.

Many thanks for all your help, brilliant customer service which is a true novelty in today’s world!

 Have a great weekend

Lynn


 

“I wanted to purchase something very special for a 40th Birthday present and I stumbled across ‘Little Tree Furniture’ on the internet.

 

Wanting to know more information about a certain piece, I contacted them direct via the phone and I spoke with Gina. Gina has been my point of contact throughout my purchase of a coffee table from the ‘Tiller’ range. I have always been vigilant when making purchases over the internet but Gina represented the company in such a professional manner that gave me the confidence to buy their product. She called me back when promised, armed with all the information I required. She also went the extra mile and arranged for me to personally collect my item on a Sunday when the business was indeed closed. Her customer service is incomparable. She is a great asset to the company. Coming from a Customer Services background, Gina delivers exceptional customer service and I will be sure to make another purchase in the near future. I will also highly recommend ‘Little Tree Furniture’ to anybody who wants something a little different served with a slice of 1st class treatment”

 Hayley Wootton   |   Senior Service Advisor

 

 


Good Morning,
 
I am writing on behalf of myself and my partner Andrew, We would like to say a big thank you for our furniture we received Monday – everything is now unpacked and in their position!


Everything received is even better than the pictures - we are so pleased, the quality and finish can’t be faulted, the sample colours really helped!
 

Absolutley perfect!
 
Thanks again.
 
Louise Pierson


Dear Neil,

 A belated email to say thank you ever so much for the delivery, I absolutely love the range.

 Needless to say it fits perfectly my flat.

 I am looking forward to your new additions.

 Have a great week-end.

 Madi Moraru


Hello, just wanted to say thank you. We absolutely LOVE the piece. It is beautiful. Extremely happy and I will feedback publicly too. 


Also - having just moved house we really appreciate the efficiency of the delivery. I know you outsource it's probably useful for you to know that the company was very good and it was super helpful to have a 3 hour time slot rather than a 12 hour window that some large department stores give which just isn't practical! 

Best wishes, 

Cressida Barrett


Hi,


Just wanted to say thank you. My table and benches arrived safely and are now happily ensconced in my kitchen. I absolutely love them. They are perfect for my decor and style. Also they make me smile! That's not something you'd usually associate with a table is it!


Just one other bit of feedback...the table is a tad to high for me when sitting on the bench or in a chair but then I am on the small side! I will see what others think and may end up shortening legs by 2inches. But I can live with that and the lovely things about my Mary Rose far outweigh the height thing.


Thanks for the little house too. A nice touch and really sweet.


Very best wishes to you and your colleagues


Wendy Ripley


Hello Neil, I have received the side table yesterday. It looks great . When we finish decorating the room I will send you a pic.

Thanks for the great attention you gave me.

All the best

Kevin Stolle, Texas, USA


Hi


Just want to give some feedback re my purchase and delivery.

Very happy with the item I purchased from little tree furniture and the driver who delivered it today. He rang me 20min before he arrived, was very friendly and polite and carried the parcel into my hallway. Parcel arrive the time slot planned, so all and all happy with the delivery, the packaging of the item i purchased and the item itself.

5 stars on all fronts.

Thanks guys!

Johan Wiese


Hi Neil,


Just wanted to say a huge thank you to you for the beautiful coffee table, which really compliments the sideboard. I also wanted to take this opportunity to thank you for all your help and guidance. Your customer service has been second to none and I would certainly not hesitate in recommending Little Tree Furniture to my friends and family.

Linda Dixon


Hi Neil


Fitted the door back on yesterday and everything good. Cupboard looks fab. Thanks for turning it around with such little hassle.

Would buy from LittleTree again and be happy to recommend you.

Have a good Easter.

Regards

Claire Cartledge


Good Morning

 
I received my order this morning, Mary Rose Upcycled Wine Rack Sideboard, and am just emailing to express my delight with the order.
 
It is by far the most unique and stunning piece of furniture in my house and i will definitely be shopping with you and your other ranges again. Your web page has already been passed on to friends and family. Keep up the good work :)
 
All the Best
Jon
 
Regards
Jonathan Crafer
 

Hi,

I would like to say a big thank you to Little Tree Furniture for receipt of a truly wonderful piece of furniture. The service received has been helpful, speedy & courteous throughout & the Rustica 3 drawer 2 door sideboard exceeded all my expectations. It truly is a fantastic piece of furniture & looks fantastic in our ski chalet, which has only left me wanting to purchase more items from this range. The delivery was also unbelievably quick, given the time of year, as it was ordered on the 19th November & delivery was initially arranged for the 24th November (5 days later!!!!) & bearing in mind this was being delivered to NE Scotland that was nothing short of a miracle. I received an email confirmation from the delivery company (BJS Distribution) immediately after purchase & then a subsequent call the day before delivery was due advising me of the time slot. On the day of delivery I also received 3 phone calls with progress reports from the driver as to a more exact time! & I have NEVER had that before.

To sum up, a brilliant piece of furniture & a totally stress free delivery!

Thanks again & look forward to seeing the new items in this range in the New Year!

Regards

Angela Winn


Hi Neil,

 
I just wanted to drop you a line to say the dresser drawers we ordered arrived tonight and we are so pleased.
 
It is a lovely piece of furniture - great quality and craftsmanship.  I'm hoping it will be the first of many purchases.
 
Thanks so much,
Sarah Douville
 

Hi-received my order yesterday and very pleased. Its nice to look at and quality of work is great. Many thanks!

Elaine Burnett


Hi Neil,
 
Received TV unit on Wednesday all good & very happy with it, delivery man was very nice. Shall be continuing to check your website as need!!!! new dining room table & chairs to complement my beautiful side board
 
Regards Sarah Keeler
 

Hi Neil,

Sorry I missed you yesterday when you dropped off the tv unit, it took me 2 hours to get home in the end!!

I just wanted to say how wonderful we think the unit looks, and what an amazing service you have provided for us.

Since the initial delivery of the wrong unit you have done everything possible to fix things.

We will certainly be recommending your company to others.

Thanks again, all the best

Adam & Nora