FAQs

Please have a look at these commonly asked questions below.  If your question is not below please contact us and we will be happy to give you the answers you require...

Lead times – what is the lead time for items?

As all of our items are individually handmade using traditional carpentry methods mostly in hard wood, the lead time for items can be anything up to 12 weeks unless we already have them in stock.  Please call us to enquire whether we have items available now. 

Payment – what is the payment process?

If our items are in stock then full payment will be required prior to delivery, if your item is currently in production, then a 10% deposit will be required and the further 90% prior to delivery. 

Deliveries – what is the process for home delivery?

We offer a home delivery service which offers delivery of your furniture to the room of your choice.  We have our dedicated delivery associates deliver your item to your designated area in your home and will assemble your goods on your behalf.  It is essential that you check the dimensions of your required furniture item to ensure it can reach your intended room!

You are welcome to collect your items from our storage facilities in Bexhill, East Sussex.  Please call us to discuss your options.

Return of items – can I return my items?

If for any reason you want to return your items, as long as they are not damaged after delivery we are happy for items to be returned 7 days after delivery and offer a refund, please note your initial delivery cost cannot be reimbursed.